How Can We Help You? | Cool Vintage Graphic Tee FAQ's - Solid Threads
Frequently Asked Questions About Solid Threads
What is Solid Threads all about?
We are an independent, [mission driven](/content/pages/intro "Our T-shirt Brand Mission | Embrace Your Character, Write Your Unique Story"/index.html), [sustainable](/content/pages/our-sustainability-programs-responsible-fashion "Sustainable T-shirt Brand | Cool T-shirts to Counter Climate Change"/index.html) apparel brand that has been sewing humor, social consciousness, and laid back sensibility into cool, vintage inspired [graphic tees](/content/collections/all "Vintage Graphic Tees | Shop our Retro T-shirt Collection"/index.html), apparel, & gifts rooted in flavor and fun for over 20 years. [Read our origin story here](/content/pages/about-us "Solid Threads Origin Story"/index.html).
Where are you located?
Our headquarters location, where we print and ship all orders, is in Burlington, Vermont on the banks of the soul stirring Lake Champlain. Check out our ode to our [Green Mountain](/content/collections/vermont "Vintage Vermont T-shirts | Cool Green Mountain State Graphic Tees"/index.html) home.
How are you a sustainable t-shirt brand?
Our sustainability efforts begin with the products we make, using ethically sourced garments printed with biodegradable eco friendly inks, (along with [100% GOTs Certified Organic Tees](/content/collections/organic-cotton-t-shirts-cool-ecofriendly-graphic-tees "Fun Eco Friendly T-shirts | Unique 100% Organic Cotton Graphic Tees"/index.html) available in most designs), all made to order to eliminate waste.
We’ve also partnered with Tree-Nation to plant one tree for each tee purchased in our online store to offset our carbon footprint, help restore forests, create jobs, support local communities and protect biodiversity.
Beyond our eco-friendly t-shirt practices and our One Tee = One Tree™ initiative, being a [cool graphic tee company](/content/pages/about-us "Behind the Threads | The Making a Cool Graphic T-shirt Brand"/index.html), we're able to do what we do best to create [cool environmentalism tees](/content/collections/environmentalism-tee-shirts-with-cool-climate-change-graphics "Cool Environmentalism Tees Printed with Eco Friendly Inks"/index.html) to lend a fun, fashionable voice to the climate change movement.
Do you have a retail store?
Yes, we have a retail location or "Sneaky Boutique" as we like to call it. Here's info, shop hours, and directions to our [Burlington, VT T-shirt Shop](/content/pages/sneaky-boutique-t-shirt-shop-burlington-vermont "Burlington, VT T-shirt Shop & Custom Tee Printing | Solid Threads Sneaky Boutique"/index.html). Sadly the [Hoboken, NJ T-shirt Shop](/content/pages/sneaky-boutique-t-shirt-shop-hoboken-new-jersey "Hoboken, NJ T-shirt Shop & Custom Tee Printing | Solid Threads Sneaky Boutique"/index.html) that we recently opened in December of 2019 had to be closed due to the pandemic. However, we are still representing our square mile roots with our [Hoboken](/content/collections/cool-hoboken-tee-shirts-gifts-funny-retro-graphics "Vintage Inspired Hoboken T-shirts with Cool Retro Graphics"/index.html) t-shirt collection.
Do you sell wholesale?
Yes, we work with hundreds of eclectic boutiques and funky retail shops throughout the USA and beyond, to spread the good word of Solid Threads. Check out our [Wholesale Graphic Tee](/content/pages/wholesale "Wholesale Graphic Tees | Browse our Full Catalog of Cool T-shirts"/index.html) program and apply to be a retailer [here](/content/pages/wholesale "Vintage Inspired Wholesale Graphic T-shirts from Solid Threads"/index.html).
Do you offer custom printing services?
We do indeed offer custom t-shirt printing and we throw in 20+ years of fashion branding experience to boot. We print your custom apparel using next gen digital garment printers with eco friendly inks for full photorealistic colors, no order minimums and no setup fees. Learn more about our [custom printed tees](/content/pages/custom-printed-tees-fashion-brand-know-how "Custom Printed Cool Graphic Tees | Full Color Ecofriendly Inks & No Minimums"/index.html).
Where will my order ship from?
We ship the majority of orders from our state of the art production partner facility located in Cleveland, Ohio. USPS offers a delivery map with the expected 1, 2, or 3 day time in transit areas. Simply enter in our zip code of "44095" to the Ship From field. Please factor this in when selecting the most appropriate shipping method based on when you’re expecting to slip into your buttery soft new threads.
Please note, some products, namely long sleeves, classic fleece sweatshirts & hoodies, and kids "extra soft" shirts ship from our value aligned supply partner in Charlotte, North Carolina or Tijuana, Mx, whichever is closer to the end destination.
Where do you ship to?
We ship to practically every country in the world!
What does shipping cost?
Simply add the items to your cart and select your country from the list to get a shipping price. We offer FREE Shipping* on orders over $75. (*Domestic Orders Only)
How long does shipping take? What shipping methods do you use?
All orders are processed and shipped within 1 - 3 business days via USPS or DHL Ecommerce. The time frames below outline the total turnaround from Solid Threads to your doorstep, factoring in our internal processing time, and the USPS transit time of your selected ship service.
Domestic Processing/Shipping Time (within the USA)
STANDARD: (USPS Ground Advantage/DHL Ecommerce): 5 - 11 biz days
PRIORITY: (USPS Priority Mail): 4 - 8 biz days
EXPRESS: (USPS Express Mail): 2 - 5 business days
International Processing/Shipping time (varies per country)
USPS First Class International: 15 - 23 business days (customs processing times vary)
USPS Priority Mail International: 12 - 15 business days (customs processing times vary)
USPS Priority Mail Express International: 5 - 7 business days (customs processing times vary)
I live outside of the USA, will I be charged additional customs fees or import taxes?
Most likely. Every country has different regulations on how they handle imported goods. We recommended you visit this Duty Calculator to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.
Can I track my order?
Once your order has been shipped, you will receive an email with a USPS tracking link. Please allow 24hrs for the link to activate. Once the packages leaves the US, the tracking links may not update but the package is still on its way.
What payment methods do you offer?
We accept major credit cards such as Visa, MasterCard, American Express, and Discover or directly payment through PayPal.
What is your return policy?
We want you to be 100% satisfied with your Solid Threads purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 100 days of order. (Please note that original shipping charges are non-refundable.)
If we made a mistake or a defective item snuck through our quality controls, please [contact us](/content/pages/contact-us "Solid Threads Contact Us about Cool T-shirts with Funny Vintage Graphics"/index.html) and we’ll a send a replacement straight away, and include your return label in the substitute package.
Do you offer FREE Returns/Exchanges?
Yes, we do indeed!* It's as easy as 1,2,3 below.
*Full price items. Domestic Orders Only. International customers can generate a return label via our [Self Service Returns/Exchange Portal](/content/a/return "Cool Graphic T-shirts & More | Free & Easy Returns & Exchanges"/index.html), but you will be asked to cover the cost of shipping the item(s) back to our address at Solid Threads, 47 Maple St. Ste 111, Burlington, VT 05401.
*Returns & exchanges for "On Sale" items are acceptable and can be processed via our [Self Service Returns/Exchange Portal](/content/a/return "Cool Graphic T-shirts & More | Free & Easy Returns & Exchanges"/index.html), but we do ask that you cover the cost of return ship labels for items from our Sale section. We also have a few items that are final sale and not eligible for returns/exchanges.
How do I return or exchange an item?
1) Submit your return request via our [Self Service Returns/Exchange Portal](/content/a/return "Cool Graphic T-shirts & More | Free & Easy Returns & Exchanges"/index.html).
2) You'll receive a Free Return Shipping Label to affix to our reusable packaging (or comparable) and drop in the mail.
3) Your return/exchange will be processed within 2 business days of us receiving your return package.
How do your t-shirts fit?
Our shirts are predominantly true to size, with a slightly tailored cut to provide a nice athletic fit. If you are in between sizes we generally suggest going for the larger option, as they will shrink roughly .5" in width and 1" length when dried on high. Please refer to our [fitting room](/content/pages/sizing-garment-info "Solid Threads Size Chart & Garment Info"/index.html) for exact measurements Our suggestion is to measure one of your t-shirts that fit you great and select the nearest option. We offer returns or exchanges on any orders that don’t fit the way you had hoped.
Where are your shirts made?
Our t-shirts are custom cut & sewn exclusively for Solid Threads, ethically sourced in the USA and printed in house by our tight knit team in Burlington, VT headquarters. Learn more about the specific of our shirt crafting process [here](/content/pages/how-our-shirts-are-made "How our cool graphic tees are made through ethical sourcing and ecofriendly inks."/index.html).
What type of fabric do you use?
Our signature blend [cool graphic tees](/content/collections/all "Cool Retro Graphic Tees | Hundreds of Vintage T-shirts Designs"/index.html) are custom cut and sewn exclusively for us, using 40 thread count combed, ringspun fabric consisting of either a 60% Cotton/40% Polyester blend or a 50% Cotton/25% Poly/25% Rayon blend for a ridiculously soft, worn-in fit & feel from the get go. As cousin Eddie of the Griswalds says..."Reeeaaaallly niiiiiice Clark." Please NOTE: if you’re expecting a thick, heavyweight cotton t-shirt and that’s your barometer for t-shirt quality, we would have to recommend another brand. Our highly durable t-shirts are made from a lighter weight fabric for a breathable, buttery soft, vintage inspired feel from the get go.
Our [Organic Cotton graphic tees](/content/collections/organic-cotton-t-shirts-cool-ecofriendly-graphic-tees "Cool Eco Friendly T-shirt | Organic Cotton Graphic Tees"/index.html) are made from an ultra soft 100% GOTs Certified Organic Cotton fabric, garment washed with DyStar Low Impact Dyes for unapparelled softness, and printed with eco friendly inks. Who said earth friendly tees couldn't be vintage inspired and funny!
How do your print your vintage inspired tees?
Our buttery soft, vintage inspired t-shirts are printed with water-based inks, free of heavy metals, formaldehyde and Alkylphenol Ethoxylates (APE), making them non-hazardous, non-toxic and biodegradable. Unlike most screen printed shirts, with thick ink that sits on top of the shirt, our water-based inks get absorbed into the fabric leaving a soft, breathable print.
Who does the artwork for your graphic tees?
Our original t-shirts designs are all hand crafted or art directed by our Head T-shirt Guy himself. We also collaborate with a rotating collective of celebrated artists who bring their eclectic personalities and t-shirt design talents to the wearable canvas for uniquely stylish comfort rooted in flavor & fun.
What inspires your t-shirt themes and collections?
The themes we weave through our vintage inspired t-shirt collection over 20 years in the making are sewn upon a search for acceptance, empowerment, and meaning. Our [cool graphic tees](/content/collections/all "Hundreds of Cool Graphic Tees | Retro T-shirts Rooted in Flavor & Fun"/index.html) take a light hearted (and sometimes winding) path towards this self evolution we seek, but the base fabric of our themes are tied to those core tenets we feel are crucial to cultivating a connected way of being.
These central themes include nature ( [mountain tees](/content/collections/mountains "Cool Mountain & Hiking Graphic Tees | Vintage Nature T-shirts"/index.html), [beach tees](/content/collections/beach "Laid Back Beach Graphic Tees | Super Soft Surf Shirts with Vintage Styling"/index.html), [animal tees](/content/collections/animals "Funny Animal Graphic Tees | Cool Pet T-shirts"/index.html)), culture ( [art tees](/content/pages/solid-friends "Graphic T-shirt Design Supporting Artists | Cool Designer Tees"/index.html), [movie tees](/content/collections/tv-movies "Funny TV & Movie Graphic Tees | Cool Pop Culture T-shirts"/index.html), [food tees](/content/collections/food "Fun Foodie Graphic Tees | Delicious Designs on Delectably Soft Shirts"/index.html), [travel tees](/content/collections/travel "Vintage Inspired Vacation T-shirts | Cool Travel Tees for Adventures"/index.html)), fun ( [music tees](/content/collections/music "Vintage Music Graphic Tees | Retro Rock n Roll T-shirts"/index.html), [sports tees](/content/collections/sports "Vintage Sports T-shirts | Cool Gaming Graphic tees"/index.html), [drinking tees](/content/collections/beer-drinking "Vintage Beer Graphic Tees | Funny Party T-shirts"/index.html), [marijuana tees](/content/collections/cool-cannabis-t-shirts-retro-marijuana-graphic-tees "Vintage Marijuana Graphic Tees | Cool Cannabis & CBD T-shirts"/index.html)), community (location tees, occasion tees, collaboration tees), and mindfulness ( [environmentalism tees](/content/collections/environmentalism-tee-shirts-with-cool-climate-change-graphics "Cool Climate Change Graphic Tees | Vintage Environmentalism T-shirts"/index.html), [self care tees](/content/collections/mindfulness "Stylish Self Care Graphic Tees | Cool Mindfulness T-shirts to Expand Consciousness"/index.html), [charity tees](/content/collections/solidaritee "Cool Charity Graphic Tees | Super Soft Socially Conscious T-shirts"/index.html)).
It's the contrast between light and dark threads as they converge that reveals our inherent beauty and uniqueness. Through our tees we hope to transform this seemingly incongruent patchwork of contradictions into a marvelous matrix of meaning.
Are you hiring?
Check out our [Careers](/content/pages/careers "Cool Creative Careers with Meaningful Work"/index.html) page to view current job openings. We may not always be hiring, but we are always looking to connect with high quality folks to help us create [high quality t-shirts](/content/collections/all "Funny T-shirts with Awesome Graphics Over 20 Years in the Making"/index.html) and much more. So even if the timing is not right at this moment, please reach out anyway, because you never know when the right fit may present itself. We offer engaging work in an uplifting, organized space within a tight knit, communicative team built upon a company culture rooted in integrity, creativity, social consciousness, and fun! Learn more and [apply here](/content/pages/careers "Cool Creative Jobs | Flexible hours | Engaging Work"/index.html).
Do you sell gift cards?
Yes, we certainly do. You can purchase [Solid Threads Gift Cards here](/content/products/gift-card "Solid Threads Gift Cards"/index.html). The gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees and no expiration dates.
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